8999bet Privacy Policy

This Privacy Policy explains how 8999bet ("we", "us", "the Platform") collects, uses, stores, and protects the personal data of players and visitors who use the 8999bet website and mobile app. We are committed to handling your personal information with care, transparency, and respect.

By registering an account on 8999bet or by continuing to use the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree, please do not use the 8999bet platform.

This Privacy Policy should be read alongside the 8999bet Terms and Conditions, which form part of the overall agreement between you and 8999bet. In the event of any conflict between this policy and the Terms, the Terms shall prevail.

8999bet collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and from third-party verification services when we need to confirm your identity. Here is a breakdown of the categories of data we collect:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless it is strictly required by law or for responsible gaming purposes (for example, if you self-declare a gambling problem).

8999bet uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes that are incompatible with the reasons it was originally collected.

• Account management: To create, maintain, and secure your 8999bet account, including processing logins and managing your profile.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate financial records.
• Identity verification: To verify your age and identity before processing your first withdrawal, as required by our operating policies.
• Fraud prevention: To detect and prevent fraudulent activity, money laundering, and abuse of the platform or its bonus system.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance when you contact the 8999bet support team.
• Platform improvement: To analyse usage patterns and improve the design, performance, and features of the 8999bet website and app.
• Marketing communications: To send you information about promotions and offers that may be relevant to you. You can opt out at any time.
• Legal compliance: To comply with applicable laws, regulations, and requests from competent authorities.

8999bet processes your personal data on the following legal grounds, depending on the purpose of the processing:

• Contract performance: Processing that is necessary to fulfil our obligations to you under the Terms and Conditions — for example, processing your deposits and withdrawals.
• Legal obligation: Processing that is required by applicable law — for example, identity verification and anti-money laundering checks.
• Legitimate interests: Processing that is necessary for our legitimate business interests — for example, fraud prevention, platform security, and improving our services — provided those interests are not overridden by your rights.
• Consent: Processing based on your explicit consent — for example, sending you marketing emails or SMS messages. You may withdraw consent at any time.

8999bet does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your data only in the following limited circumstances:

• Payment processors: We share financial data with bKash, Nagad, and Rocket to process your transactions. These providers have their own privacy policies and are responsible for the data they process.
• Identity verification providers: We use third-party KYC services to verify your identity. These providers process your ID documents and biometric data solely for verification purposes.
• IT and security providers: We work with technology partners who help us host, maintain, and secure the 8999bet platform. These partners access data only as necessary to perform their services.
• Legal and regulatory authorities: We may disclose your data to law enforcement, regulators, or courts if required by law or if we believe disclosure is necessary to protect the rights, property, or safety of 8999bet, our players, or others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity. You will be notified of any such transfer.

All third parties with whom we share personal data are required to handle it securely and in accordance with applicable data protection laws. We do not permit them to use your data for their own purposes beyond what is necessary to provide their services to 8999bet.

8999bet retains your personal data for as long as your account is active and for a reasonable period thereafter, as required by our legal and regulatory obligations. The specific retention periods depend on the type of data and the purpose for which it was collected.

• Account data: Retained for the duration of your account and for up to 5 years after account closure, as required for legal and audit purposes.
• Transaction records: Retained for a minimum of 5 years to comply with financial record-keeping requirements.
• KYC documents: Retained for the duration of your account and for up to 5 years after closure.
• Technical and usage data: Typically retained for up to 12 months, after which it is anonymised or deleted.
• Marketing preferences: Retained until you withdraw consent or request deletion.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request deletion of your account, we will action this within 30 days, subject to any legal retention obligations that require us to keep certain records.

Protecting your personal data is a priority for 8999bet. We implement a range of technical and organisational security measures to safeguard your information against unauthorised access, loss, alteration, or disclosure.

• SSL/TLS encryption: All data transmitted between your device and 8999bet is encrypted in transit using industry-standard SSL/TLS protocols.
• Encrypted storage: Sensitive data, including financial information and identity documents, is stored in encrypted form on secure servers.
• Access controls: Access to personal data within the 8999bet team is restricted to authorised personnel on a strict need-to-know basis.
• Regular security reviews: We conduct periodic security assessments and penetration tests to identify and address vulnerabilities in our systems.
• Incident response: In the event of a data breach that poses a risk to your rights, we will notify affected players and relevant authorities as required by applicable law.

8999bet uses cookies and similar tracking technologies to improve your experience on the platform. A cookie is a small text file that is stored on your device when you visit a website. Cookies help us keep you logged in, remember your preferences, and understand how the platform is being used.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: Used to remember your preferences, such as your preferred language or display settings. Disabling these may affect your experience.
• Analytics cookies: Used to collect anonymised data about how players use the platform, helping us identify areas for improvement. No personally identifiable information is collected through analytics cookies.

8999bet does not use third-party advertising or tracking cookies. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will prevent you from logging in to your 8999bet account.

You have a number of rights in relation to the personal data that 8999bet holds about you. These rights are set out below. To exercise any of them, contact us at [email protected]. We will respond within 30 days.

The 8999bet platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on 8999bet, please contact us immediately at [email protected] and we will take prompt action to close the account and delete the associated data.

8999bet uses age verification checks during the registration process and before processing the first withdrawal to help prevent underage access to the platform. If we discover that an account has been registered by someone under 18, the account will be closed immediately and any funds will be returned to the payment method used for the deposit.

8999bet may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page. For significant changes, we will notify you by email or through an in-platform notification before the changes take effect.

Your continued use of the 8999bet platform after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we are protecting your data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 8999bet handles your personal data, please get in touch with our support team. We take all privacy enquiries seriously and will respond within 30 days.

• Email: [email protected]
• Live Chat: Available 24/7 through the 8999bet website and mobile app.

For urgent matters — such as a suspected data breach or unauthorised access to your account — please use live chat for the fastest response. For formal data subject requests (access, deletion, portability), email is preferred so we can maintain a clear record of your request and our response.